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Colorbar Offers

frequently asked questions frequently asked questions

Registration/Signup related FAQs


You can place an order as a guest, by just providing your email address and phone number for correspondence. However, we highly recommend that you do create a Colorbar account.  Not only will you be able to rate and review products, but also you can accumulate Reward Points and obtain discounts on future purchases and exclusive member only deals and previews. After all, singing up allows you to avail the best offers.

For your security Colorbar uses your email id and mobile number as your unique identity and this means you are already registered on our website. Please use the forgot my password service to retrieve your password or contact our customer care.

If you have forgotten your password, please click on "Forgot Your Password?" below Sign In. You will be asked for your login email address/ phone number to get a reset password option.


Product search/product detail related FAQs


Know exactly what you want? Or perhaps you're just searching for a matte lipstick? Use our comprehensive Search box located in the upper left corner of our site to find the exact product you need or browse through the results that fit your criteria. You can enter a product number or even a partial description of the product. You can be as broad as "red lipstick" or as specific as "dry skin moisturizer."

To view the ingredients of any particular product, just click on the tab that says " product Ingredients" to view the full list of ingredients.

All our products are 100% cruelty-free as certified by PETA.

You may visit the particular product page and see the relevant certification logos for that product to know if it satisfies your clean beauty needs

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Order related FAQs


If you wish to change address or phone, you cannot change it on the website once the order is placed. However you may contact our customer service team with your change request and they shall help you out. Please note a change in address or phone number can create a delay in your delivery date.

You can review the status of your orders and other related tracking information by visiting the “My Orders” section. You can instantly see the status of a specific order and all your past orders.

  • Once the order is shipped, you can see a button "Track" which will give you more detailed information about your order status.
  • If you have placed the user as guest, you can signup/sign in using the email through which you have placed the order. You can track the order through the steps mentioned above.
  • If your order has been shipped and you are still not able to know the order status through tracking link, wait for 12 hours. In some rare cases, courier partner take up to 12 hours to activate the tracking link. Kindly check after the mentioned time frame

You can track all your orders from the 'My Order' option in the menu.

If your most recent order is not showing after successful payment, please do not worry, please check again after 10 minutes. If it still does not show contact our customer service with details of payment.


Payment Related FAQS


Payments for the products available on the Site may be made in the following ways:

  • Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, and reward points.
  • Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.

In case the amount has been deducted from your bank account but your order shows as pending, do not panic. Please contact our customer care with details and proof of debit and they shall assist you in this case. If you have paid twice for the same order, the amount for one order will be cancelled and refunded to you within 7 working days in the account/mode though which the payment was made.

Colorbar reserves the right to withdraw COD facility for customers who have returned previous Cod orders with no prior notice. We recommend you use Credit card, Debit Card and Net Banking payment options to process your order.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second attempt, please contact your financial institution for further assistance.

At Colorbar we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. We accept payment through Paytm gateway which is internationally accepted and has Anti-Fraud Technology to keep you safe PCI-DSS compliant with 128-bit encryption.

We may be unable to process your order at this time because the payment processing system is unavailable. Please try again later.

On rare occasions, the issuing bank verification system or our partner online verification system is down. At these times, no authorizations or transactions can be processed. Please note that these outages can last for a few minutes to an hour. No authorizations or holds on your funds will be processed and nothing will be charged to your card. In case your account has been debited and order does not show kindly contact customer care with details to process your order.


Shipping related FAQS


  • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
  • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
  • Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.

We pride ourselves on the quality of our packaging. If you receive a package which is opened or tampered with, please do not open it further and take a picture of it immediately. You may contact our customer care and we shall help you further.

Currently Colorbar ships throughout India. We do not ship internationally.

At present Colorbar ships only to India. However, we are working on starting international delivery to many other countries, so stay tuned!

We usually dispatch most orders within 2 to 5 business days (excluding Sundays and public holidays). However owing to government rules relating to COVID-19 safety please expect a deferred delivery period of 5 to 15 days.

For delivery within India we use a ground based courier service, as liquid products cannot be sent by air. Normally Shipping within India can take up to 10 working days depending on what state or territory you live in. COD service may not be available for certain pin codes. In such cases, our customer service team will be in touch with you while processing your order.

  • If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
  • However owing to government rules relating to COVID-19 safety please expect a deferred delivery period of 5 to 15 days.

Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.

  • We have standard shipping charges for all addresses.
  • A flat Rs.99 charge is applied to all orders below Rs.500, while there is free shipping for all orders above Rs.500.

Order Cancellation Related FAQS


If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team or contact them at our customer care helpline. You may also login to your account and cancel your order yourself. In such cases, the order will be cancelled, and the full money including shipping fees will be refunded to you within 7 working days after the cancellation request is duly processed by us. If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team.

In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.

Once your order is cancelled, and the full money including shipping fees will be refunded to you within 7 working days after the cancellation request is duly processed by us.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7 working days of us receiving the products back and verification of the product condition as per the return policy.

For cash on delivery transactions, the customer will be issued website vouchers for the said amount which can be used within 90 days from date of issue on the website. These vouchers can be clubbed with any offer/loyalty points running on the website at the time of redemption within the specified period.

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order. If you had redeemed loyalty points for an order, the same will be credited back in the case of a cancellation.


Return, Replacements and Refunds Related FAQS


Colorbar Store Related Returns


Colorbar offers our customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 15 days of its delivery.

We will issue a product exchange for any product that is returned in an unused, sellable and undamaged condition, in its original packaging. We only offer exchanges; we do not offer any refunds or store credit. All returned items must be accompanied with a copy of the original invoice. Returns can be made at any Company owned Store across India irrespective of the location of purchase. Please take your products along with the original invoice to the location of purchase. All gifts or promotional items received with your purchase must be returned with your order. All nail lacquers and accessories are final sale and cannot be returned or exchanged. All items bought on sale are final – we cannot offer any returns or exchanges on sale products. We will not exchange opened or used products.

In the case of an extreme scenario please email or call our customer service team.

If the return complies with our return and exchange policy, you will be eligible to exchange the product for a product of the same or lesser value. We will not refund the difference. In the case that the items exceed the original value, you will be required to pay the difference.

Only products bought from our exclusive stores can be returned to us. We will not accept returns of products bought from third party vendors or online.

Returns will not be accepted under the following conditions:

  • You are missing a copy of the original invoice.
  • All nail lacquers and accessories are final sale and cannot be returned or exchanged.
  • All items bought on sale are final – we cannot offer any returns or exchanges on sale products.
  • Products brought from Non company owned Colorbar stores or third party websites cannot be returned at Colorbar stores.

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.


Colorbar Website Related Returns


You can raise a return/exchange request of a product within 15 days of its delivery. You can email us at [email protected] Please allow one – two weeks for your return to be processed, it will need to be vetted by our customer service team basis the following return policy: We will issue a product exchange for any product that is returned in an unused, sellable and undamaged condition, in its original packaging. We only offer exchanges; we do not offer any refunds or store credit. Returns can be made at any Company owned Store across India irrespective of the location of purchase. Please take your products along with the original invoice to the location of purchase. All gifts or promotional items received with your purchase must be returned with your order. All nail lacquers and accessories are final sale and cannot be returned or exchanged. All items bought on sale are final – we cannot offer any returns or exchanges on sale products. We will not exchange opened or used products.

You will receive a call or an email once your return is approved/processed.

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

All items bought on sale are final – we cannot offer any returns or exchanges on sale products.

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.


Out of Stock Products


We have an "notify" feature that lets us notify you when your product is back! If the product says "coming soon" or "temporarily out of stock," come visit us again or place a request to be notified.


Email Subscriptions


Login to click on I agree to subscribe and start receiving emails

In every email, you have the opportunity to modify your email frequency. Click on “Unsubscribe” at the bottom of any Colorbar email.

You may also contact our customer service for the same.


COVID-19 safety measures


In these uncertain times, we hope you can take comfort in knowing that we’re doing everything we can to keep our communities safe and healthy. We’re all in this together, and we will get through this with extra vigilance and compassion. We’ll update you with the latest info as conditions evolve. We understand that anyone who relies on our products and services is concerned about the effects of the coronavirus (COVID-19) and our ability to serve them. We’re monitoring the situation closely and are proactively working to keep everyone safe.

  • Safety at 1st contact - We are conducting temperature checks for Staff across all our locations.
  • Precautions taken by our beauty experts - Our beauty experts are wearing masks & gloves at all times.
  • Sanitization process - Isoprpyl alcohol spray is used daily to clean the store, display units, testers, brushes & other consumables.
  • No touch policy - We shall not be conducting any makeovers for some time. Virtual swatching for all the products through QR code scanning at point of sales.
  • In store measures - Issue of safety kits with hand sanitizers, alcohol spray, tissues, cotton, Q-tips etc at the store to maintain hygiene & safety.

Safety measures at our manufacturing points

  • Colorbar works with the top manufacturing units in the world that follow rigorous safety measures.
  • All factories are fumigated to make the facility virus-free.
  • Mandatory for workers to get a temperature check, wear masks, body suit and gloves while they are at work.
  • Any working condition, including canteen and break areas which are potentially leading to a distance between people lesser than 1 meter, have been eliminated.
  • The measures also include safe use for packaging for seals and protects the product from external contamination.

Safety measures at transit & warehousing

  • All packages received at customs are thoroughly sanitized.
  • All warehouses where colorbar products are stocked are disinfected as per the advisory by WHO.
  • WHO guidelines are being followed at sea ports as well as air ports for all shipments that are being imported and stored in ports for clearance.

Colorbar Loyalty Program

Colorbar Rewards is a loyalty program that treats our most special loyalty members with enormous rewards! You earn points the minute you start shopping and your perks begin! Shop more to earn more!We have 3 tiers – Friends, Lovers, Soul mates. Your tier is based on the amount you spend at colorbarcosmetics.com and/or Colorbar exclusive stores within a single year (your points expire after a year). When you join the program you will be automatically enrolled in Tier 1: Friends. Once you spend over INR 5000 you will automatically be upgraded to Tier 2: Lovers. Once you spend over INR 12500 you will then be upgraded to Tier 3: Soulmates. Your status is good for that year; you will have to spend again in the following year to maintain your status.
To know more , click here - https://www.colorbarcosmetics.com/rewards

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