If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team or contact them at our customer care helpline. You may also login to your account and cancel your order yourself. In such cases, the order will be cancelled, and the full money including shipping fees will be refunded to you within 7 working days after the cancellation request is duly processed by us. If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team.
In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7 working days of us receiving the products back and verification of the product condition as per the return policy.
For cash on delivery transactions, the customer will be issued website vouchers for the said amount which can be used within 90 days from date of issue on the website. These vouchers can be clubbed with any offer/loyalty points running on the website at the time of redemption within the specified period.
Colorbar offers our customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 15 days of its delivery.
We will issue a product exchange for any product that is returned in an unused, sellable and undamaged condition, in its original packaging. We only offer exchanges; we do not offer any refunds or store credit. All returned items must be accompanied with a copy of the original invoice. Returns can be made at any Company owned Store across India irrespective of the location of purchase. Please take your products along with the original invoice to the location of purchase. All gifts or promotional items received with your purchase must be returned with your order. All nail lacquers and accessories are final sale and cannot be returned or exchanged. All items bought on sale are final – we cannot offer any returns or exchanges on sale products. We will not exchange opened or used products.
In the case of an extreme scenario please email or call our customer service team.
Returns will not be accepted under the following conditions:
You can raise a return/exchange request of a product within 15 days of its delivery. You can email us at support@colorbarcosmetics.com Please allow one – two weeks for your return to be processed, it will need to be vetted by our customer service team basis the following return policy: We will issue a product exchange for any product that is returned in an unused, sellable and undamaged condition, in its original packaging. We only offer exchanges; we do not offer any refunds or store credit. Returns can be made at any Company owned Store across India irrespective of the location of purchase. Please take your products along with the original invoice to the location of purchase. All gifts or promotional items received with your purchase must be returned with your order. All nail lacquers and accessories are final sale and cannot be returned or exchanged. All items bought on sale are final – we cannot offer any returns or exchanges on sale products. We will not exchange opened or used products.
You will receive a call or an email once your return is approved/processed.
In every email, you have the opportunity to modify your email frequency. Click on “Unsubscribe” at the bottom of any Colorbar email.
You may also contact our customer service for the same.
Safety measures at our manufacturing points
Safety measures at transit & warehousing
Colorbar Rewards is a loyalty program that treats our most special loyalty members with enormous rewards! You earn points the minute you start shopping and your perks begin! Shop more to earn more!We have 3 tiers – Friends, Lovers, Soul mates. Your tier is based on the amount you spend at colorbarcosmetics.com and/or Colorbar exclusive stores within a single year (your points expire after a year). When you join the program you will be automatically enrolled in Tier 1: Friends. Once you spend over INR 5000 you will automatically be upgraded to Tier 2: Lovers. Once you spend over INR 12500 you will then be upgraded to Tier 3: Soulmates. Your status is good for that year; you will have to spend again in the following year to maintain your status.
To know more , click here - https://www.colorbarcosmetics.com/rewards
Get 30% CB Reward Points with every order
Sign up to Colorbar